Changes on our international sites
Do you sell internationally on eBay?
We'll be introducing changes on our international sites which can affect your cross-border transactions. Please check the details of the following changes to ensure you take advantage of new opportunities as well as take the necessary actions to run a successful international business on eBay.
Here's a summary of the most important topics:
|Seller Hub marketing tool updates||✓||✓||✓||✓||✓|
|Listing against catalogue||✓||✓|
|Tyre item specifics||✓|
|Improvements to our after-sales processes||✓||✓||✓||✓||✓|
|Non-secure HTTP content blocks||✓||✓||✓||✓||✓|
|Duplicate listing policy reminder||✓||✓||✓||✓||✓|
|European sales booster expansion||✓||✓||✓|
The links below lead to announcements in the local language.
Seller Hub marketing tool updates
- To help you manage your marketing on eBay, we’re making updates to Seller Hub Promotions which will allow you to create unique coded coupons for your customers.
- In order to preserve the quality of offers that buyers see we also have a new approach to offers that will prioritise the most relevant promotions.
Listing against the eBay catalogue
- eBay.co.uk: As a reminder, matching listings with products in eBay’s catalogue will be required for 12 categories starting this September 2018. We also plan to expand this requirement to 22 more categories in early 2019.
- eBay.de: As a reminder, matching listings with products in the eBay catalogue will be required for a select number of product lines starting on 15 August 2018.
Tyre item specifics (eBay.de)
To ensure that your tyre listings can be found more easily, we’ll soon require you to also use item specifics on your Good 'Til Cancelled tyre listings.
Check details: eBay.de
- eBay.co.uk: From 17 September 2018, we’ll start to simplify and shorten the returns process by providing buyers with labels for domestic returns as soon as they request a return.
- eBay.de: We’re going to start simplifying and shortening the returns process by providing buyers with labels for domestic returns as soon as they request a return.
Improvements to our after-sales processes
- eBay.co.uk, eBay.de, eBay.fr, eBay.it, eBay.es: We’re providing you with more visibility into “Item not as described” and “Item not received” requests in the form of a dashboard on Seller Hub.
- eBay.co.uk: For the small number of sellers with a very high “Item not as described” rating compared to similar sellers in the same category, you will incur a 4% final value fee surcharge.
- eBay.co.uk: After 26 September 2018, you’ll be required to upload tracking information onto the site within the estimated delivery date, in order for eBay to protect you against “Item not received” claims.
- eBay.de: In 2019, we’ll require you to upload tracking information in order for eBay to protect you against claims.
- eBay.de: As of October 2018, the number of days that you’ll have to respond to and accept a return request or “Item not received” request is changing from 10 calendar days to 3 business days.