What you need to know

From 19 October, the eBay Money Back Guarantee threshold for signature confirmation will move from item value to total order value. Ensuring you have signature confirmation will protect you against "item not received" requests.

 

As you know, signature confirmation is a postage option you can add to all orders. We generally recommend this as good practice because it provides protection if buyers file claims for items not received.

From 19 October, signature confirmation will be required on order totals of €550 or more and will no longer be calculated based on item value. An order total includes all items purchased, taxes and postage costs.

Because signature confirmation protection under the eBay Money Back Guarantee now applies to whole orders of €550 or more rather than at an item level, items in orders previously not protected will now receive the same protection as the higher value items in that order.

Although you don't need to take any action for this change, you may wish to consider the added costs when calculating your postage pricing. If you don't wish to purchase signature confirmation, you risk losing an eBay Money Back Guarantee case on that order.